Refund policy

Refund Policy

Last updated: September 21, 2026

At PETALTHORNE LLC, we are committed to providing a clear, fair, and reliable purchasing experience.

We sell digital educational flower guides designed to help customers choose flowers, create simple arrangements, prepare centrepieces for everyday gatherings, and care for cut flowers at home.

Because our products are delivered electronically and may be accessed immediately after purchase, different refund conditions apply compared with physical products.

1. Company Information

PETALTHORNE LLC
EIN: 98-1973521
8206 Louisiana Blvd NE Ste A 9361
Albuquerque, NM 87113
United States

Email: contact@petalthorneflower.com
Phone: +1 (505) 648-8487
Website: petalthorneflower.com

2. Products Covered

This Refund Policy applies to all digital products sold through petalthorneflower.com, including:

Flower selection guides
Flower-arranging guides
Bouquet guides
Centrepiece guides
Cut-flower care guides
Downloadable PDF ebooks
Digital flower reference materials
Digital collections and bundles
Related educational content

All products currently offered through our website are delivered electronically unless expressly stated otherwise.

3. Digital Products

Because our products are digital and may be made available immediately after successful payment, purchases are generally considered final once the digital content has been delivered, accessed, or downloaded.

Refunds may nevertheless be available in the circumstances described in this Policy or whenever required by applicable law.

Nothing in this Refund Policy excludes, restricts, or limits any mandatory consumer right that cannot legally be excluded.

4. Withdrawal or Cancellation Rights

Depending on the laws applicable to a customer's purchase, certain withdrawal or cancellation rights may apply.

Where permitted by applicable law, such rights may cease once delivery of digital content begins if the customer has expressly requested or consented to immediate access and acknowledged that beginning delivery may affect or end the applicable withdrawal or cancellation right.

Mandatory consumer rights will always be respected.

5. When a Refund May Be Available

You may contact us to request a refund or review if:

You were charged more than once for the same purchase.
You received a different digital product from the one purchased.
The digital file is corrupted or cannot be opened.
The download or access link does not work.
You did not receive your digital product after successful payment.
A technical problem on our side prevents access.
You were charged an incorrect amount.
A transaction was made without your authorization.
You purchased the wrong guide and have not yet accessed or downloaded it.
A refund, replacement, cancellation, or other remedy is required under applicable law.

Where appropriate, we may first attempt to resolve a technical or delivery issue by providing a replacement file, corrected download link, or reasonable technical assistance.

6. Change-of-Mind Refunds

Except where applicable law provides otherwise, we generally do not provide refunds when:

You simply change your mind after purchasing.
You no longer want or need the guide.
You have already accessed or downloaded the digital content.
You purchased the wrong guide despite clear product information.
You did not read the product description before purchasing.
You expected information, flowers, equipment, or services not included in the product description.
You do not personally like the writing style, photographs, examples, layout, or recommendations.
A particular arrangement or flower-care method does not produce the exact result you expected.

Nothing in this section limits mandatory consumer rights.

7. Technical Problems

If you experience difficulty downloading, accessing, or opening your digital product, please contact us.

Where appropriate, we may:

Send a new download link.
Resend the purchased guide.
Provide a replacement file.
Correct an access issue.
Provide reasonable technical assistance.

If a technical problem on our side prevents us from supplying the purchased product and cannot reasonably be resolved, a refund may be issued where appropriate.

8. Reporting a Problem

We recommend contacting us within 14 days of purchase if you experience a technical, delivery, payment, or access problem.

This 14-day period relates only to reporting customer service issues.

It is not our response time and does not reduce, replace, or limit any longer mandatory consumer right that may apply.

9. How to Request a Refund or Review

Please contact:

contact@petalthorneflower.com

Where available, include:

Your full name
Email address used for the purchase
Order number
Product purchased
Purchase date
Brief description of the issue
Screenshots or supporting information where appropriate

10. Response Time

We aim to review and respond to refund requests and customer service enquiries within a maximum of 2 business days, Monday through Friday, excluding public holidays.

Requests received during weekends or public holidays will begin to be processed on the next business day.

11. Duplicate Charges

If you believe you were charged more than once for the same purchase, please contact us.

Once verified, any duplicate charge will be refunded to the original payment method.

12. Incorrect Digital Products

If you receive a digital product different from the one purchased, please contact us.

We will normally provide access to the correct product.

If we cannot provide the purchased product, a refund may be issued where appropriate.

13. Unauthorized Transactions

If you believe a transaction was made without your authorization, please contact us promptly.

We may request reasonable information necessary to identify and investigate the transaction.

Nothing in this section limits rights available through your bank, card issuer, payment provider, or applicable law.

14. Approved Refunds

Approved refunds will generally be issued to the original payment method.

Once PETALTHORNE LLC has processed a refund, the time required for funds to appear may depend on the customer's bank, card issuer, payment provider, or financial institution.

Third-party processing times are outside our direct control.

15. Flower and Arrangement Disclaimer

Our guides provide general educational information about choosing, arranging, displaying, and caring for flowers at home.

Results may vary depending on factors including:

Flower type
Flower freshness
Season
Stem condition
Water quality
Vase cleanliness
Room temperature
Light exposure
Arrangement technique
Individual flower characteristics

PETALTHORNE LLC does not guarantee identical results for every customer.

16. Flower Lifespan

The lifespan of cut flowers varies significantly.

Factors affecting flower longevity may include:

Species and variety
Freshness at purchase
Storage conditions
Temperature
Water quality
Stem preparation
Environmental conditions
Natural variation

We do not guarantee that flowers will remain fresh for a particular number of days.

17. Flower and Plant Safety

Some flowers, plants, foliage, or related materials may be unsuitable or harmful if ingested or handled by certain people or animals.

Customers are responsible for considering whether flowers and plant materials are appropriate for their household, including households with:

Children
Pets
Allergies
Sensitivities

Where necessary, customers should verify current safety information from an appropriate qualified or authoritative source.

18. Tools and Equipment

Our guides may refer generally to:

Vases
Scissors
Floral snips
Containers
Flower food
Other arranging tools

Customers remain responsible for using tools safely and following manufacturer instructions where applicable.

PETALTHORNE LLC does not manufacture or control third-party equipment or products.

19. No Professional Floristry Qualification

Our guides are designed for everyday flower arranging at home.

They do not provide:

Professional floristry certification
Accredited training
Professional qualifications
Individualized florist services

Purchasing or completing one of our guides does not qualify a customer as a professional florist.

20. No Guarantee of Results

Purchasing or using our guides does not guarantee:

Professional-level arrangements
Identical results to photographs
A specific flower lifespan
Particular aesthetic results
Specific improvement within a particular period
Any particular financial or professional outcome

Individual results vary.

21. Fraud and Abuse

PETALTHORNE LLC may refuse a refund request where there is reasonable evidence of fraud, false information, intentional abuse of this Policy, repeated misuse of refund requests, unauthorized redistribution, or attempts to obtain digital products without legitimate payment.

Each request will be evaluated individually and subject to applicable law.