Terms of service

Terms of Service

Last updated: September 21, 2026

Welcome to PETALTHORNE LLC.

These Terms of Service govern your access to and use of petalthorneflower.com, including purchases of digital products, downloadable content, website features, and related services.

By accessing our website, placing an order, purchasing a digital product, or downloading our content, you agree to these Terms.

1. Company Information

PETALTHORNE LLC
EIN: 98-1973521
8206 Louisiana Blvd NE Ste A 9361
Albuquerque, NM 87113
United States

Email: contact@petalthorneflower.com
Phone: +1 (505) 648-8487
Website: petalthorneflower.com

2. Our Products

PETALTHORNE LLC provides digital educational content relating to everyday flowers and flower arranging at home.

Our products may include:

  • Flower selection guides

  • Flower-arranging guides

  • Bouquet guides

  • Centrepiece guides

  • Cut-flower care guides

  • Downloadable PDF ebooks

  • Digital collections and bundles

  • Related educational resources

3. Acceptance of Terms

By using our website or purchasing a product, you confirm that:

  • You have read and understood these Terms.

  • You agree to comply with these Terms.

  • You have the legal capacity to enter into a binding agreement.

  • Information supplied during checkout is accurate and complete.

4. Digital Products

Our products are digital unless expressly stated otherwise.

Digital products may be delivered through:

  • Email

  • Download links

  • Checkout confirmation

  • Customer account access

  • Secure digital delivery pages

  • Other electronic delivery methods

No flowers, vases, tools, printed books, or other physical products are included unless expressly stated otherwise.

5. Orders

We reserve the right to reject, review, or cancel an order where reasonably necessary because of:

  • Suspected fraud

  • Unauthorized payment

  • Duplicate transactions

  • Technical errors

  • Pricing errors

  • Incorrect information

  • Abuse of our services

  • Violation of these Terms

Where appropriate, payments for cancelled orders that have not been supplied will be refunded.

6. Pricing and Payments

Prices are displayed in the currency indicated during checkout.

Payment must generally be successfully completed before digital access is provided.

Payments may be processed by third-party payment providers.

7. Taxes

Applicable taxes may be calculated and collected where required.

8. Digital Delivery

Digital products are generally made available immediately or shortly after successful payment.

Customers are responsible for providing a valid email address and maintaining a compatible device and suitable software capable of opening the supplied digital format.

For delivery problems, contact:

contact@petalthorneflower.com

9. License to Use Our Products

Purchasing a PETALTHORNE LLC digital product grants you a limited, personal, non-exclusive, non-transferable license to use the product for your own personal educational and home-arranging purposes.

Purchasing a product does not transfer intellectual property ownership.

Without written authorization, you may not:

  • Resell our ebooks.

  • Redistribute purchased files.

  • Share download links publicly.

  • Upload our products to file-sharing websites.

  • Republish substantial portions.

  • Sell modified copies.

  • Claim our content as your own.

  • Repackage our guides for commercial sale.

  • Create competing digital products substantially derived from our original materials.

10. Intellectual Property

Content owned by or licensed to PETALTHORNE LLC may include:

  • Ebooks

  • Written materials

  • Photographs

  • Flower-arranging guidance

  • Checklists

  • Illustrations

  • Graphics

  • Designs

  • Branding

  • Logos

  • Product names

  • Website content

All applicable intellectual property rights are reserved.

11. Refunds

Refunds and payment-related matters are governed by our separate Refund Policy.

Nothing in these Terms restricts mandatory consumer rights that cannot legally be excluded.

12. Educational Purpose

Our products provide general educational information about choosing, arranging, displaying, and caring for flowers at home.

They do not constitute:

  • Professional florist services

  • Professional floristry certification

  • Accredited education

  • Botanical advice

  • Medical advice

  • Veterinary advice

  • Allergy advice

  • Individualized professional services

13. Flower Selection

Flowers are natural products.

Color, shape, size, freshness, availability, and appearance may vary significantly between individual stems, varieties, seasons, suppliers, and locations.

Examples included in our guides are illustrative and do not guarantee identical results.

14. Flower Arranging

Flower-arranging results depend on factors including:

  • Flower selection

  • Flower condition

  • Vase or container

  • Stem preparation

  • Customer technique

  • Available tools

  • Individual aesthetic preferences

PETALTHORNE LLC does not guarantee professional-level or identical results.

15. Flower Care

Cut-flower lifespan varies depending on many factors, including:

  • Flower variety

  • Freshness

  • Temperature

  • Water quality

  • Vase cleanliness

  • Light conditions

  • Stem preparation

  • Environmental conditions

We do not guarantee that a particular care method will extend flower life for a specific number of days.

16. Flower and Plant Safety

Some flowers, foliage, plants, or related materials may present risks to certain people or animals.

Customers remain responsible for determining whether particular materials are suitable for their household.

This may be particularly relevant where there are:

  • Children

  • Pets

  • Allergies

  • Sensitivities

Customers should obtain appropriate current advice where necessary.

17. Tools and Equipment

Our guides may refer to:

  • Scissors

  • Floral snips

  • Knives

  • Vases

  • Containers

  • Flower food

  • Other third-party products

Customers are responsible for using tools safely and following relevant manufacturer instructions.

PETALTHORNE LLC does not manufacture or control these products.

18. No Professional Qualification

Our guides are designed for everyday flower arranging at home.

They do not provide professional certification, accreditation, or qualification as a florist.

19. No Guarantee of Results

PETALTHORNE LLC does not guarantee:

  • Professional-level arrangements.

  • Identical results to photographs.

  • A specific flower lifespan.

  • Particular aesthetic results.

  • Professional qualifications.

  • Financial or commercial results.

Individual results vary.

20. Third-Party Products and Services

Our guides may refer to:

  • Flowers

  • Vases

  • Arranging tools

  • Flower food

  • Retailers

  • Websites

  • Other third-party products or services

PETALTHORNE LLC does not control these third parties and cannot guarantee their availability, pricing, quality, safety, specifications, policies, or continued operation.

21. Website Availability

We aim to maintain reliable access to our website and digital delivery systems.

Temporary interruptions may occur because of:

  • Maintenance

  • Hosting problems

  • Technical issues

  • Software updates

  • Security incidents

  • Third-party outages

  • Events outside our reasonable control

22. Prohibited Uses

You may not use our website or products to:

  • Violate applicable law.

  • Commit fraud.

  • Infringe intellectual property rights.

  • Distribute malicious software.

  • Attempt unauthorized access.

  • Interfere with website security.

  • Scrape protected content without authorization.

  • Impersonate another person.

  • Submit intentionally false information.

  • Abuse payment or refund systems.

  • Resell or redistribute our products without authorization.

23. Reviews and Customer Content

If you voluntarily submit a review, testimonial, photograph, comment, or other content, you confirm that:

  • You have the right to submit it.

  • It does not infringe another person's rights.

  • It is not intentionally misleading.

  • It does not contain unlawful material.

Where you authorize publication, you grant us a non-exclusive right to display and use the submitted content for reasonable business and promotional purposes, subject to applicable privacy requirements.

24. Privacy

Our collection and use of personal information is described in our Privacy Policy.

25. Disclaimer of Warranties

To the fullest extent permitted by applicable law, our website and digital products are provided on an “as is” and “as available” basis.

We do not guarantee that:

  • Every arranging method will produce identical results.

  • Every recommendation will suit every flower or household.

  • Third-party products will remain available.

  • Our website will always operate without interruption.

  • Every digital file will work with every possible device or application.

Nothing in these Terms excludes rights or warranties that cannot legally be excluded.

26. Limitation of Liability

To the fullest extent permitted by applicable law, PETALTHORNE LLC will not be liable for indirect, incidental, special, consequential, or similar losses arising from use of our website or educational materials.

Customers remain responsible for deciding whether flowers, tools, arrangements, care methods, and related products are appropriate for their circumstances.

Nothing in these Terms excludes or limits liability where such limitation is prohibited by applicable law.

27. Fraud Prevention

We may use reasonable measures to detect and prevent fraud, including:

  • Transaction review

  • Payment verification

  • Temporary delivery delays

  • Cancellation of suspicious transactions

  • Reasonable verification requests

28. Changes to Products

We may update, revise, redesign, or improve our digital products from time to time.

Reasonable updates do not necessarily constitute a defect.

29. Governing Law

These Terms and disputes relating to PETALTHORNE LLC or our services will be governed by the laws applicable in the State of New Mexico, United States, without regard to conflict-of-law principles, except where mandatory consumer protection requirements provide otherwise.

30. Dispute Resolution

If you experience a problem with a purchase or our services, we encourage you to contact us first:

contact@petalthorneflower.com

We aim to respond within a maximum of 2 business days, Monday through Friday, excluding public holidays.

Nothing in this section prevents a customer from exercising rights or remedies available under applicable law.

31. Severability

If any provision of these Terms is found invalid or unenforceable, the remaining provisions will continue in effect where permitted by law.

32. Entire Agreement

These Terms, together with our:

  • Refund Policy

  • Privacy Policy

  • Shipping Policy

  • Other policies expressly incorporated by reference

form the agreement governing use of our website and purchases.

33. Contact Information

PETALTHORNE LLC
8206 Louisiana Blvd NE Ste A 9361
Albuquerque, NM 87113
United States

EIN: 98-1973521
Email: contact@petalthorneflower.com
Phone: +1 (505) 648-8487
Website: petalthorneflower.com